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Molnlycke HealthCare has installed SAP CRM 2007

SQLI EoZen successfully installed SAP CRM 2007 for Molnlycke Healthcare for sales and marketing.

Objectives: improve the group's sales and marketing actions

• Increase sales force performance: store, share client information and consolidate it in a single environment
• Develop a tool for planning and reporting activity (sales force), summary reports (sales manager) and extraction of target groups (marketing campaigns)
• Propose a common tool to 2 divisions in Europe

A successful fixed price commitment for a three stage deployment

EoZen was able to convince Molnlycke of the quality of the new SAP CRM solution and to opt for its implementation.

• A first batch was delivered which integrated the back-end SAP ECC6, sales activity management in the CRM and synchronisation of appointments with MS-Outlook
• The second stage to be started involved implementing the marketing functions.
• Finally, a technical upgrade to the latest commercial version was completed to allow Molnlycke to use the full graphic potential of this solution

These projects were conducted for a fixed fee and delivered on time, on budget and complying with the initial scope.

Results: a CRM solution that is perfectly adapted to the business processes

The use of SAP CRM 2007 is the perfect answer to the expressed requirements which were:

• Convivial tool: simple, easy to use, intuitive, logic, complete and adapted to the market's structure
• Possibility of adding additional information from the SAP ERP back-end
• Links to other tools, modules
• Easy extraction
• Technical stability, reliability
• Fast connections

CUSTOMER TESTIMONIAL

Pascal Devender – Global Application Manager CRM - Molnlycke Health Care
"EoZen's expertise allowed us to install a solution that is completely satisfactory for our users who have observed a net improvement compared to the previous CRM. Given our confidence in EoZen's ability to provide long-term assistance, we have decided to award them the maintenance of our tool and rely on their know-how to help us with a global roll-out."