12 years of experience
We have a solid experience in the completion of Projects in all available business lines. A wide range of Sales processes have been implemented at several of our customers, including sales cycle management, products and pricing, account & contact management, etc.
A number of Service projects have been executed at a variety of businesses, such as utilities, help desk, retail, etc.
As for Marketing funtionalities, also in this area we have gained a lot of experience over the years, in various industries.
Implementations have been performed on all different channels, or CRM user interfaces:
- On-line or SAP GUI for internal use
- Interaction Center or Call center, with telephony integration and call center specifics
- Webchannel represented in E-commerc or E-Service Webshop
- Mobile applications, standard or custom built
We distinguish the below project types:
- New implementations, starting from scratch
- Upgrades, a higher release
- International roll-outs from an existing, local, implementation
- Maintenance projects