Results oriented strategy
Guiding the creation of your CRM Roadmap, building and supporting your CRM Strategy, allowing you to get the most out of your CRM system. Which are the focus areas for your business to help maintain the relation with your customers?
Helping to define your processes in function of your eco-system, keeping in mind the strategy put forward. Which functionalities, within these focus areas will help to meet your demands?
Enabling the integration of your CRM system into the existing system landscape, with a strong emphasis on user friendliness and mobility. How do you make the necessary data available ensuring maximum user adoption?
Introducing context and role based user training as a key to success. Every role in the CRM process calls for specific use of the application and therefore managers will have different training needs than their subordinates. How will the relevant people make use of the processes built?